Email Support

    Troubleshoot email issues

    Troubleshooting

    Anytime you have trouble setting up your email accounts or sending or receiving emails, please take the following action, step by step:

    Step 1 -  Log into the online mail portal

    Go to the online mail portal at:

    https://mail.2brownies.email


    Enter your username and password and make sure that you have access to your account and can send and receive within the online mail portal. 


    If you can’t login and send and receive test messages, go to step 2.


    If you can login and send and receive test messages, this confirms that your email is working fine. Go to Step 3.

    Step 2 - Contact 2Brownies

    If you can’t log into the online portal, or can’t send and receive messages within the portal:


    Either call us on 1300 608 114 or 

    Send an email to: support@2brownies.email or

    Send a secure message within the 2Brownies customer portal.


    We will investigate and get your email up and running again quickly.

    Step 3 - Get some local IT assistance

    If your email account is working fine via the online mail portal, but you’re having trouble with:


    • Adding your email account to your mail platform (Outlook, Gmail, Microsoft 365 etc)
    • Sending and receiving emails on your mail platform


    Any problem you’re having is most likely related to:


    • the settings for the platform you’re using (ie. Outlook etc), or
    • your particular computer set-up (ie. firewall etc), or
    • your operating system or 
    • the device you’re using (iPhone, Samsung Galaxy etc).


    Because there are so many variables and access to your device or computer is needed in order to diagnose and fix your issue, we recommend the following resources in order to get up and running quickly:


    • Your local Telstra, Optus, Vodafone shop etc.
    • A local IT consultant (getting to know a local IT person who can provide on-site assistance will be a great benefit as you grow and scale)
    • A national IT chain that specialises in quick help for small businesses. (We recommend 99Geeks, who can usually fix your issue quickly, cheaply and easily by accessing your set-up remotely).

    Email Troubleshooting FAQ

    • Why can’t 2Brownies diagnose and fix my problem?

      We love providing free email accounts for our clients, and we’re committed to ensuring that your email always works well within the 2Brownies mail portal. This means you can always send and receive emails no matter what is going on with your other email platforms or devices.


      But helping with set-up or diagnosing email problems that may be related to your mobile device, computer, operating system or email platform requires either an on-site visit or remote access to your device. Even big email providers such as Godaddy or Namecheap don’t provide this level of support.


      In most cases, our clients are able to get up and running quickly using the instructions we provide for set-up in this document. But in rare cases, if you do run into issues, local IT assistance will be your best option for resolving your problem quickly.

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